Return & Refund Policy

At Yes Organik, we take pride in the quality of our products and carefully inspect every order before they are shipped. If you experience any issues with your purchase, we're here to help.

Return Eligibility

Returns are accepted within 14 days of receiving your order.

We accept returns only if:

  • The product is defective.
  • The product was damaged during delivery.
  • You received the wrong item due to our error.

We do not accept returns or refunds for:

  • Change of mind.
  • Products that have been used or opened (unless defective).
  • Products that meet our quality standards.

Soap Product Shelf Life

When stored in a cool, dry place away from direct sunlight, our products have the following expected shelf life:

  • Soap Bars: Up to 5 years
  • Liquid Soap: Up to 3 years

The expiry date printed on the packaging indicates the recommended period for the best quality and performance.

Soap Expiry Policy

We carefully manage our inventory to ensure you receive products with sufficient remaining shelf life.

Returns or refunds are not accepted for soap bars or liquid soaps that have 10 months or more remaining before the printed expiry date, as these products are considered to have adequate shelf life for normal use.

If you receive a soap bar or liquid soap with less than 10 months remaining before the printed expiry date (for example, 6–9 months), please contact us within 14 days of delivery. Upon verification, we will offer you either a replacement or a full refund.

To process your request, please provide:

  • Your order number or proof of purchase.
  • A clear photo showing the product's batch number or expiry date.

Exchanges

Exchanges are available for items of the same product category and price range, subject to stock availability.

Customers are responsible for the cost of return shipping for exchange requests, unless the exchange is required due to our error or a confirmed defective product.

Refunds

We generally provide replacements rather than refunds.

Refunds will only be issued if:

  • The ordered product is out of stock and no suitable replacement is available.
  • A product qualifies under our Soap Expiry Policy.
  • A product is confirmed to be defective.
  • We shipped the wrong item.

Approved refunds will be processed using the original payment method.

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item due to our mistake, please contact us within 14 days of delivery.

Please email admin@yesorganik.com with:

  • Your order number.
  • An unboxing video.
  • Clear photos of the product and its packaging.

Once we verify the issue, we will provide a replacement or refund and cover the return shipping costs.

Contact Us

If you have any questions regarding returns, refunds, exchanges, product quality, or expiry dates, please contact us:

Email: admin@yesorganik.com

We are committed to resolving genuine product issues fairly and providing the best possible customer experience.